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Are you giving great customer service?
April 2011
Giving great customer service isn’t a new topic of conversation when it comes to sales and marketing. We as individuals tend to notice poor customer service in many aspects of our lives; whether it’s at a restaurant, help from a retail store, or possibly from a colleague. Typically, we have no problem sharing our poor customer service experiences.
What about when we experience great customer service?
Great customer service is expected, so it’s less likely we’ll hear about it from others. When it’s above and beyond what your customers expect – that’s when you might start to notice the buzz .
What can you do to ensure you customers are talking about you and your company positively?
- Understand: What makes your customer tick?
- Listen, listen, listen: How can you help solve customer pain points?
- Integrity: Don’t make promises you cannot keep.
- Willingness: Always be helpful.
Remember: it’s far easier to lose customers due to poor customer service than your product or services quality!
Contact me for a market analysis that just might help you help your customers better!
Allison
(612)455-7121
aking@reiergroup.com
