We have found that many companies have invested in operations, but few have kept up with the technology available for improving the sales process and sales cycle. We improve our client’s closing cycles by utilizing and implementing CRM technology, streamlined sales processes, predictive dialing solutions, and advanced call center solutions. All of which can take considerable time and money for the company without the expertise in-house. But this is what we do at Reier Group.

Because of our expertise, you reap the benefits of an effort executed more quickly and less expensively than doing it yourself.  Have you ever considered what it would cost to hire a CRM expert in-house?  Let us show you what that would look like for your payroll.

Allison
612-455-7121
aking@reiergroup.com

• Proficiency- Check
• Minimum Requirements Met- Check
• Technical Skills- Check
• Company Culture & Climate Fit- ???

A new employee can possess all of the skills and proficiencies required, but might not be the right fit for your company.

Why does this happen?

There are some very important steps that those involved in the hiring process often miss. 

Check references, check references, check references!
Look for professional references over personal references.  These will give you a much better idea of how qualified a candidate is.  Friends will stretch the truth, previous employers will not! 

Let them do the talking!
During the interview process it is very important to observe the candidate.  Ask hard hitting questions and listen to their answers.  How well do they answer your questions? 

Trust your gut!
The way that you interact with candidates will give you a sense of how the rest of the staff will respond to them as well.  It is important that in addition to possessing the proper credentials those new employees also fit in with company culture.

How a Bad Hire Can Affect Your Bottom Line…

“There is the cost of hiring and training and the hit to your unemployment tax rate.  The problem is that you are not going to get a bill for your hiring mistakes that would help you reflect on the true costs.”

-NY Times http://nyti.ms/eL8YMf

Just one bad hire can cost you tens of thousands of dollars.  Can you afford to make that large of a mistake?

Matchmaking Made Simple

Want to know how you can make the right hire 9 times out of 10? 

Contact me today

Ashley Zeckman
(612)455-7115
azeckman@reiergroup.com

In today’s increasingly competitive job market, standing out from the crowd can seem impossible. It is no longer just about having a Bachelors degree or even a Masters. The ability to do the job doesn’t always mean you will get the job or even be considered for it. Why is that? With unemployment at an all time high, it is key to know how to market yourself to potential employers.  What does that mean to you?

Your resume is a snap-shot into what you bring to a position and to a company. The average hiring manager will take roughly 15 seconds to look at your resume. If they don’t find what they’re looking for, it ends up in the trash. There are a few key steps you can take to ensure this doesn’t happen to you.

1. READ the job description thoroughly: It is important to know exactly what an employer is looking for and how your experience is relevant.

2. Make your experience easy to find: Bullet pointing your key skills or essential job functions makes it easy to illustrate why you are a good fit. Cater your resume to match the job description. If it is asking for 3 years net experience, show them you have the 3 years required.

3. Keep it short: A resume should be 1 page per 10 years of employment, so keep it simple. Highlight key accomplishments but don’t go into detail. Avoid giving too much information; these might be things you would like to talk about during the interview.

4. Format: Knowing how to format a resume can be difficult. What I tell candidates: if you’re going to put an objective at the top, make it relevant to the position you’re applying for. A general statement doesn’t make an impression. Format is like an attention grabber to the rest of your resume, so make it count. Unless you are a recent college grad, keep the education at the bottom of the resume. There are exceptions to this rule, of course, but if you graduated 15-20 years ago, it’s your experience they want to read about.

5. Contact information: This should always be at the top and include both a good number to get a hold of you and an email address.

6. References: Keep these off the resume. This makes you look too eager; you want to generate some interest first. It’s always good practice to keep your references confidential. Some of them may not want their personal information going out on every resume you send.

7. Be willing to go the distance: Do you struggle with computers? Are your certifications expired? Are your skills a bit behind the times? If so, you’ll be left in the proverbial dust. Go the distance and update your skills. Take a class at a community college and get certified. If a job requires strong PC skills, go out and take a Microsoft class. Update your education from an Associates to a Bachelors. If you’re unemployed, take advantage of your free time. With online classes increasing in popularity, it’s easier to accomplish then you think.

8. FOLLOW UP: This is key, yet so many people don’t do it. You’ve gone through the work to format your resume, you’ve made it relevant, you feel you’re qualified, but still no phone call? Hiring managers want to hire someone who wants the job, who is excited about the opportunity. Following up on a resume not only indicates your genuine interest; it gives them the opportunity to look through your resume again and ask some further questions. I recommend following up 3 days after you have submitted a resume. If you get the hiring manager on the phone, ask some questions about when they’re looking to fill the position and when they’re starting the interview process. This will give you an idea about where things are at on their end and let you know what the competition looks like.It’s not an easy task, finding a job. In fact, looking for a job is a job in itself! Be diligent. Do your homework, know what makes you unique, and follow these easy steps. With a little hard work and determination, the right opportunity is bound to come along.

Shawna
(612)455-7128
skenyon@reiergroup.com

Giving great customer service isn’t a new topic of conversation when it comes to sales and marketing. We as individuals tend to notice poor customer service in many aspects of our lives; whether it’s at a restaurant, help from a retail store, or possibly from a colleague.  Typically, we have no problem sharing our poor customer service experiences. 

What about when we experience great customer service?

Great customer service is expected, so it’s less likely we’ll hear about it from others.  When it’s above and beyond what your customers expect – that’s when you might start to notice the buzz .  

What can you do to ensure you customers are talking about you and your company positively?

• Understand: What makes your customer tick?
• Listen, listen, listen: How can you help solve customer pain points?
• Integrity: Don’t make promises you cannot keep.
• Willingness: Always be helpful.

Remember: it’s far easier to lose customers due to poor customer service than your product or services quality!

Contact me for a market analysis that just might help you help your customers better!

Allison
(612)455-7121
aking@reiergroup.com